Costumer support
HOW TO BUY/ORDER

In order to simplify procedures, Acustica established its orders policy based on the following parameters:

1.ORDERS:

Orders can be placed at any of our Sales reps, by fax, by mail, telephone, or through e-mail geral@acusticapro.pt

2. STOCK:

Acustica has almost always all products in stock for an immediate delivery. However, occasionally, some products can be out of stock. Anyway, if you have any questions, please contact us by e-mail: geral@acusticapro.pt and we will answer promptly.

3. PRICES:

All supplied / submitted prices are subject to VAT (Value Added Tax) in force and the available tables must be properly consulted in order to confirm that the prices shown are or not retail prices. The provided price lists are subject to change without notice

4. FORMS OF PAYMENT:

According to the way an order is placed payment can be made as follows:

   4.1. In our showroom:

       4.1.1. ATM / Visa: the ordered material can be paid with Credit Card or Debit using the terminal TPA (Terminal Automatic Payment) in our showroom.

       4.1.2. Currency: the goods can be picked up in our warehouse after payment in cash.

       4.1.3. Check: the ordered goods can only be picked in our warehouse upon the cheque clearance ( 5 working days )

   4.2. Online ordering via email:

      4.2.1. Cash on delivery: the order is sent by carrier, on the same day if stock is available. Torrestir is our preferred carrier delivering across the mainland within a maximum of 24 hours. For order coming worldwide, the transport type must be discussed and agreed between the 2 parts involved.

     4.2.2. Bank Transfer: Bank Transfer can be made, after the client confirms the order via one of these methods, making the deposit or transfer to the account of Acústica. To effect the transaction all necessary data will be provided at the end of the order and sent to you by email, or found at the site of Acústica. Once this is done, the customer must send proof of payment by fax no +351 224 155 822 or via e-mail. geral@acusticapro.pt so we can confirm the transfer. This is a slower process, and so it takes about 1 week between the ordering date and dispatch.

All material provided by Acústica is considered his property until total liquidation.

5. TRANSPORT / SHIPPING:

If prompted to send the order by courier, the cost of shipping the goods shall be paid by the customer. Subject to change without prior warning. If the client wishes another type of transport or service from another carrier, please contact Acústica. However, the client is always responsible for this cost. The goods always travel at the risk of customers.  

6. WARRANTY:

All products Acústica have a period of 2 years warranty against manufacturing defects from time of receipt of the product. If your product needs service, you may contact our Service Dept. by e-mail assistencia@acusticapro.pt or phone No 224 119 164. Acústica undertakes to receive your product and fix it.

7. COMPLAINTS / RETURNS:

Complaints concerning discrepancies between the time request is made and goods are delivered will only be accepted up to 8 days after the invoice date.

8. DISPUTE:

In case of dispute, the only competent court is the one from the jurisdiction of the District of Porto, with express waiver of any other.

 

Back Top
 
INICIO CONHEÇA-NOS O QUE FAZEMOS PRODUTOS 3AUDIO PORTFOLIO NOTICIAS CONTACTOS APOIO AO CLIENTE